Help with management: I propose solutions for the aspects that normally cause difficulties for hotel management. I use strategies aimed at improving the quality of service, guiding the management and motivation of staff, defining prices and distribution channels and attaining the desired increase in revenue.
Improvement of cost management: Do you believe that your hotel costs are too high? With the aim of increasing the profitability of your business, I’m going to provide you with resources you need to manage your costs in an efficient and balanced way. That way you can align them with the objectives and needs of your hotel.
Competitiveness: I am going to guide you and keep you up-to-date to manage your hotel in a competitive way. What seems impossible to achieve now can become an easy task with the right advice. We will turn your business into a new hotel that is much more competitive, profitable and attractive for your clients.
Trainings can (and should be) custom tailored to each property’s needs. However, here are some proposals of most frequently needed training topics:
Suggested training topics:
- All staff – Customer Service Standards, Problem Resolution, Handling Difficult Guest, Up-selling – Rooms and F&B
- Managers – Standards of Service, Emergency Procedures, Motivation systems for Staff, Building teams, inventory controls, managing customer opinions.