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Radisson Blu Resort Swinoujscie / Poland

Project description

5* resort offering 340 rooms and suites, 2 restaurants, cafe, 1000 sq. m. of banquet and conference space, night club, Aquapark, 2 seasonal F&B outlets with the number of other attractions for the guests, over 400 employees.

Delivered

  • Management of daily operations including opening of the hotel in the middle of summer peak tourist season.
  • Implementation of Radisson Blu standards for customer service and developing Standard Operating Procedures.
  • Increase of guest satisfaction scores on all major internet platforms by implementation of new procedures, service development through trainings, and improving the product offered.
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