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Bristol & Londonskaya Hotels / Odessa / Ukraine

Project description

Bristol Hotel a newly reopened hotel after a full renovation to modern 5* standards with 112 rooms & suites and world class conference & banquet facilities in city centre. Londonskaya Hotel a 4* historical landmark hotel in the heart of the city with 70 rooms & suites and F&B facilities.

Delivered

  • Training and development of Department Heads on international corporate standards of service, implementing service concepts, reviewing and updating procedures in all departments to international standards.
  • Unification of management team for 2 properties to create synergies and reduce overhead costs.
  • Implementation of more efficient and cost effective systems such as IPTV and IP telephony thus reducing costs and improving service.
  • Implementation of new employee motivation and recognition procedures.
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